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BetJamaica
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-800-329-2909 12pm-6pm 5 - 8 min Opening a new account
  • Did the customer representative speak clearly?: Somewhat, heavy accent
  • Did the customer representative show a friendly disposition towards the customers?:YES
  • Was the customer representative knowledgeable?: YES
  • Did the customer representative answer all questions correctly?: YES
Hollywood Sportsbook
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-800-220-0002 12pm-6pm 5 - 8 min Opening a new account
  • Did the customer representative speak clearly?: YES
  • Did the customer representative show a friendly disposition towards the customers?:YES
  • Was the customer representative knowledgeable?: Somewhat
  • Did the customer representative answer all questions correctly?: NO
  • Additional Comments: CS Represenative didn't know what overnight lines were
BetWWTS.com
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-800-601-6721 12pm-6pm 8 - 10 min
  • Did the customer representative speak clearly?: YES
  • Did the customer representative show a friendly disposition towards the customers?:YES
  • Was the customer representative knowledgeable?: YES
  • Did the customer representative answer all questions correctly?: YES
Bodog.com
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-866-892-3367 6am-12pm 5 - 8 min Opening a new account
  • Did the customer representative speak clearly?: YES
  • Did the customer representative show a friendly disposition towards the customers?:YES
  • Was the customer representative knowledgeable?: YES
  • Did the customer representative answer all questions correctly?: YES
SPORTSBETTING.COM
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-800-678-1830 12pm-6pm 5 - 8 min Opening a new account
  • Did the customer representative speak clearly?: YES
  • Did the customer representative show a friendly disposition towards the customers?:YES
  • Was the customer representative knowledgeable?: YES
  • Did the customer representative answer all questions correctly?: YES
  • Additional Comments: CS Representative seemed rushed to get off the phone
VIPSPORTS.COM
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-800-606-3576 12pm-6pm 5 - 8 min Opening a new account
  • Did the customer representative speak clearly?: Somewhat
  • Did the customer representative show a friendly disposition towards the customers?: Somewhat
  • Was the customer representative knowledgeable?: YES
  • Did the customer representative answer all questions correctly?: YES
  • Additional Comments: CS Represenatative was very brief and swift
BETGAMEDAY.COM
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-800-FUN-BETS 12pm-6pm 5 - 8 min Accounting issues: Bonuses & Promotions
  • Did the customer representative speak clearly?: YES
  • Did the customer representative show a friendly disposition towards the customers?:YES
  • Was the customer representative knowledgeable?: YES
  • Did the customer representative answer all questions correctly?: YES
Olympic - TheGreek.com
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-888-FAST-BET 12pm-6pm 5 - 8 min Opening a new account
  • Did the customer representative speak clearly?: YES
  • Did the customer representative show a friendly disposition towards the customers?:YES
  • Was the customer representative knowledgeable?: YES
  • Did the customer representative answer all questions correctly?: YES
  • Additional Comments: One of the most professional CS Representatives to have answered our calls
Betmaker.com
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-800-644-6405 12pm-6pm 5 - 8 min Opening a new account
  • Did the customer representative speak clearly?: YES
  • Did the customer representative show a friendly disposition towards the customers?:YES
  • Was the customer representative knowledgeable?: YES
  • Did the customer representative answer all questions correctly?: YES
  • Additional Comments: CS Representative was extremely professional and knowledgeable
Aces.com
2005-02-16 17:57:56
Phone Number Dialed Time of day Duration of Call Issue Comment
1-888-675-ACES 12pm-6pm 5 - 8 min Opening a new account
  • Did the customer representative speak clearly?: NO
  • Did the customer representative show a friendly disposition towards the customers?:YES
  • Was the customer representative knowledgeable?: Somewhat
  • Did the customer representative answer all questions correctly?: YES
  • Additional Comments: CS Representative seemed to struggle to keep up with the conversation. He's English was very broken
 
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