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While the sportsbooks on this list are hardly scam operations, an unusually high amount of players have reported abnormal activity in their recent business dealings with them. This list is not intended to ‘blacklist' the sportsbooks included in it; on the contrary, SportsCrew.com has offered this page in hopes that the sportsbooks listed here will sit down and take notice of the issues that are affecting their players and will set the required resources to settle all pending disputes in a prompt and professional manner.
There are 2 possible scenarios for a gaming site to be included in this list. In the first scenario, we include all gaming sites that have recently been founded and that have yet to prove their business model is a viable and profitable proposal and on the other scenario, we include the gaming sites that have presented one, many or all of the following symptoms:
- Lack of Clarity When Defining Accountability and Responsibility: This refers to gaming sites making use of unprofessional or devious tactics of operation against a player and failing to address the issue properly and expeditiously. This situation is usually common with gaming sites which are supposedly form part of a large group or corporation and that manage their customers' affairs poorly. In the worst case scenario, the corporation managers who are supposed to be ultimately responsible for addressing the issues deny any responsibility or accountability and shelter in technicalities provided by the lack of clarity in their rules.
- Gaming site that Fail to Provide Their Players with Clear Posted Rules: these gaming sites do not offer clear and straight-forward betting rules for every league, sport or event where betting odds are offered. SportsCrew.com believes all possible betting scenarios should be contemplated and addressed by these rules in a simple and accurate manner. There should be no room for interpretation of these betting rules. The same is also optimum for the rules and restrictions of every bonus and promotion. When a gaming site fails to provide these rules, conflictive situations arise and many times the players are on the losing end of the deal, due precisely to the vagueness of the betting rules.
- Inefficiency When Managing Player's Funds Properly: when a company's way to handle financial transactions is inefficient at best, players usually find themselves going through a great deal of frustration and aggravation to receive an actual response to their complaints. Complaints that would never be filed in the first place, if their funds were readily available to them upon request.
- Management Inaccessibility: management should be accessible to address one and all issues in a professional and swift manner. This list contains gaming sites that usually make it extremely difficult to get a decision maker to acknowledge the issue and resolve a situation promptly. The managers of the gaming sites in this list show no eager disposition to open channels of communication with the player and it's very unlikely that they will be able to help the customer resolving his/her situation in a prompt and professional manner.
- Customer Service and Wagering Representatives Lack Knowledge: These companies might have one of the highest employee turn-over rates in the industry. Quite possibly, their low wages force the more experienced representatives to look for a better remunerated position at other companies. This high employee turn-over rate affects the quality of their phone support and wagering services.
- Gaming sites that are going through financial hardship: Given the secretive and not forthright nature of the online gambling industry, most of the statements made regarding this area by any person other than the owners of the operations themselves are merely based upon contemplative speculation. Unlike publicly held corporations that can be verified in the Stock Exchanges monitoring programs, most sportsbooks are privately held and do not disclose their financial reports. However, the industry is a closed circle and most of the bookmakers know each other and have common contacts. These contacts are a major source of feedback on the financial stability of a sportsbook.
- How does a Gaming site, Casino, or Poker Room get out of this section? A gaming company will be removed from this section once all issues are resolved. The issues may be resolved many different ways: we may find that the company is in good standing and allegations were false, the company may contact us, explain the situation, and we may find they are now in good standing, or we may find that the company is in the wrong and then they will be moved to the Danger Zone. If you are with a company that is in this list please contact review@sportscrew.com to discuss current situations.
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